Our policies

Returns

Refunds are only available on products that have not been unravelled, not used, not been bleached, not coloured, lace has not been cut or plucked and tags have not been removed. Returns must be made within 14 days of receiving your order. They must be returned in the original state, with labels and tags, still in place and original packaging. Refunds will not be offered on wigs that have been worn, lace has been cut, or the wig has been altered in any way.
Buyer is responsible for return shipping costs. We recommend special delivery to ensure receipt.
Returns should be sent to:
Pox Box 558, Stevenage, SG1 9PS

 

Returns for Custom made wigs only

Custom wigs are non refundable if the lace has been cut.
When purchasing your wig, please ensure your head measurements are as accurate as possible to ensure the wig fits you. If the measurements are incorrect and the wig needs to be remade, there will be a fee of £90.

Processing time and delivery 
Ready to ship: We aim to send out your wig, 24-48 after purchasing.
Custom wigs: Can take up to 4 weeks to make, as all wigs are hand crafted and . We recommend ordering well in advance if you need the wig for a special occasion. Once your order has been made it will be shipped via your chosen delivery service.