Return policy

Bundles, Closures and Frontals only

Refunds are only available on products that have not been unravelled, used, not been bleached/coloured, cut or plucked within 5 days of receiving your order. They must be returned in their original state, with labels and tags still in place. Refunds will not be offered on bundles that have been unravelled, lace closures/frontals that have been bleached, plucked or extra lace cut off. Buyer is responsible for return shipping costs.

Custom made wigs only

Due to the nature of the product and hygiene reasons, custom wigs are non refundable and all sales are final. When purchasing, please ensure your head measurements are as accurate as possible to ensure the wig fits you. If the measurements are incorrect and the wig needs to be remade, there will be a fee of £30.